Shipping Policy

 

  1. General Information

 

All orders placed on iSunshine.com will be shipped within 1-2 business days after the order is placed. We strive to provide timely and reliable delivery services using DHL, FedEx, and local logistics partners.

 

  1. Shipping Times

 

- Standard Shipping: Delivery typically takes 3-7 business days.

- Remote Areas:Delivery times to remote areas may be extended.

- Note:Delivery times are estimated and can be affected by factors such as weather conditions, traffic delays, holidays, and other unforeseen circumstances.

 

  1. Shipping Carriers

 

- We use DHL, FedEx, and local logistic providers to ensure your order reaches you promptly and safely.

- The carrier selected for your delivery will depend on the best available option for your specific location.

 

  1. Delivery Locations

 

- We currently ship to addresses within the contiguous United States.

- We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or outlying islands.

 

  1. Order Processing

 

- Orders are processed within 5-7 business days after they are placed.we will capture the payment within 1-3 days then start preparing your orders.

- Orders are not processed or shipped on weekends or public holidays.

 

  1. Shipment Confirmation & Order Tracking

 

- Once your order is shipped, you will receive a shipment confirmation email with your tracking number(s).

- Tracking information will be updated within 48 hours of shipment.

- If your tracking information has not been updated within 10 business days, please contact our support team at support@isunshines.com.

 

  1. Multiple Shipments

 

- Items in your order may be shipped separately depending on the product and shipping options available.

- You will receive separate shipment notifications and tracking numbers for each package.

 

  1. Address Changes

 

- Once an order has been shipped, we cannot change the delivery address.

- To update your address before shipment, please contact our support team immediately.

 

  1. Incorrect Shipping Information

 

- Ensure all shipping information provided is accurate and complete.

- Sunshine is not responsible for losses, including missing parcels or delivery delays, due to incorrect shipping information provided by the customer.

- If an incorrect address results in a lost package, the customer bears the loss, and iSunshine will not replace the order or issue a refund.

 

  1. Delivery Issues

 

- If you receive a different product than what you ordered, contact customer support at support@isunshine.com.

- Report damaged or missing packages to our support team within 7 business days of receiving your order.

 

  1. Delivery Delays

 

- High order volumes or other factors may occasionally cause delays in processing and shipping. We will notify you via email if there is a significant delay in shipping your order.

- While we strive to ensure timely delivery, we cannot guarantee delivery times due to factors beyond our control.

 

  1. Returns and Refunds

 

- Refer to our Return & Refund Policy for detailed information on returning your order and refund procedures.

 

  1. Customer Support

 

- For order and shipping-related inquiries, contact us at support@isunshines.com.

- For after-sale service, email support@isunshines.com or call our customer service line.

 

Thank you for choosing Sunshine. We appreciate your understanding and cooperation in ensuring a smooth delivery process.